Delayed feedback
Annual or retrospective surveys can surface concerns after the moment to recover the experience has passed.
Real-time experience intelligence for senior careHear what matters.
Hear what matters.
Act while it matters.
Capture real-time feedback from residents, families and staff—and turn it into actionable insight that improves care quality, strengthens CoreQ performance and supports a better reputation.
Senior-care expertiseReal-time analyticsMulti-facility reporting
Certified CoreQ vendorAHCA/NCAL program support
Built for senior careSenior living, nursing homes and hospice
Trusted nationwideQuality-focused provider partnerships
The problem
Outdated surveys are hurting ratings, revenue and trust.
When feedback arrives too late—or not at all—care teams lose the chance to recover an experience, support staff and address the patterns shaping satisfaction.
Low response rates
Cumbersome outreach limits participation and leaves leaders with an incomplete view of resident and family experience.
No real-time alerts
Without immediate notification, service issues can linger, escalate into complaints and weaken trust.
A platform built for action
One connected view of experience, quality and performance.
Care Analytics gives care teams the tools to capture feedback, see what is changing and respond with speed—without turning improvement into another administrative burden.
Real-time satisfaction surveys
Capture feedback at the point of care through tablet, kiosk, SMS and mobile-friendly experiences.
CoreQ survey and compliance reporting
Measure, track and report CoreQ metrics with workflows built for long-term care requirements.
Advanced analytics and insights
Turn scores and comments into actionable facility, portfolio and executive-level intelligence.
Reputation management
Resolve concerns earlier, strengthen public ratings and showcase the quality of care you provide.
Care team communication
Alert the right team members in real time and close the loop while action can still make a difference.
How it works
From a real-time signal to a measurable result.
A simple operating rhythm helps every response become useful.
Capture feedback
Residents, families and staff respond by tablet, kiosk, SMS or mobile.
Analyze insight
Live dashboards highlight trends, scores and areas that need attention.
Take action
Instant alerts help teams address issues and recover experiences quickly.
Improve outcomes
Better care, higher satisfaction and a stronger organizational reputation.
Built for real care settings
Feedback that keeps the human story visible.
Scores show where to look. Timely comments and trends help leaders understand why—and what to do next.
- Private, accessible feedback experiences
- Facility and enterprise views for the right level of detail
- Alerts and reporting that make follow-through visible
Measurable impact
Turn listening into stronger outcomes.
Higher satisfaction scores
Improve patient, resident and family satisfaction through faster listening and follow-up.
Stronger staff engagement
Create accountability, recognize success and give teams useful direction.
Fewer complaints and issues
Identify and address service concerns before they escalate.
Stronger referrals and loyalty
Build family confidence and create more positive word of mouth.
Better ratings and reputation
Support stronger public reviews with consistent, responsive experiences.
Who we support
Purpose-built for the organizations caring for older adults.
Skilled nursing facilities
Track short-stay and long-stay patient and resident satisfaction.
Assisted living communities
Measure resident and family experience in a clear, repeatable way.
Rehabilitation centers
Monitor discharge satisfaction and identify recovery-experience priorities.
Multi-facility operators
Centralize performance reporting and compare locations in one view.
Long-term care providers
Benchmark performance and focus quality-improvement work.
Senior living organizations
Strengthen resident trust, reputation and occupancy-related confidence.
Why Care Analytics
Specialized expertise. Clearer decisions. Faster improvement.
Specialized LTC expertise
Built specifically for skilled nursing, senior living and long-term care providers.
Higher survey participation
Optimized, accessible workflows designed to improve response rates.
Compliance-focused processes
Support for CoreQ eligibility, administration and reporting requirements.
Real-time visibility
Live analytics dashboards across facilities, audiences and reporting periods.
Executive-level reporting
Clear performance intelligence for administrators and leadership teams.
Scalable enterprise platform
A practical fit for a single facility or a large multi-location organization.
Reputation and trust
Resolve concerns earlier—and strengthen the story people see online.
Connect verified feedback, service recovery and reputation work so residents and families see a provider that listens and responds.
Explore reputation management
Start the conversation
Ready to hear what matters—while there is still time to act?
Tell us about your facilities, audiences and priorities. We’ll show you how Care Analytics can turn feedback into a clearer operating rhythm.