Prepare the population
Clarify audiences, timing and survey administration responsibilities.
Oregon Quality Metric 5
Meet the requirement. Make the result more useful.
Care Analytics supports Oregon providers with annual resident and family satisfaction survey administration, CoreQ-ready reporting and year-round performance insight.
Oregon’s quality measurement program
A clearer path through Metric 5.
Meet the annual resident and family satisfaction survey requirements with a SaaS platform designed for accessible participation, real-time feedback and actionable benchmarking.
Care Analytics helps providers administer the program, monitor response activity, understand average CoreQ item scores and convert an annual requirement into focused quality-improvement work.
- Approved-vendor administration support
- Resident and family survey workflows
- Benchmarking, analysis and leadership reporting
Official Oregon resource: Review the Oregon Residential Care Quality Metrics Program for current state guidance and reporting materials.
Download the 2026 program overview
Program support
From survey setup to improvement planning.
Administer the surveys
Give residents and families accessible ways to participate through an independent process.
Monitor participation
See response activity and follow-up needs before the survey window closes.
Analyze the result
Review CoreQ item scores, comments and benchmarks in a clear reporting environment.
Plan improvement
Translate results into specific priorities for leadership and care teams.
Support every location
Use the same consistent workflow across a multi-facility organization.
Value beyond compliance
Measure once. Learn all year.
Use targeted insights and real-time analysis to understand the service, communication and care factors shaping resident and family confidence.
Care Analytics is designed as a cost-effective alternative to traditional survey products, with the current program positioned at up to 40% less than many conventional approaches.
Oregon program FAQs
Practical answers for facility teams.
Who pays the third-party survey vendor?
The facility contracts with and pays the third-party survey vendor used to administer the annual resident and family satisfaction surveys.
Who enters CoreQ results into the Oregon application?
The facility enters its average CoreQ item scores into the state application. Survey vendors do not have access to the facility’s application.
How may the resident survey be administered?
Facilities may use an approved third-party process such as mail, phone or another supported method and should accurately identify the survey source in the Metric 5 reporting fields.
May a family member answer for a resident?
No. A family member should not complete the resident survey as the resident’s proxy. Family feedback is collected through the applicable family survey.
What if a resident cannot complete the survey because of cognitive status?
Document the survey population and response count according to program guidance. That context is important even when an individual resident cannot provide a valid response.
What happens when there are fewer than 10 responses?
Results with fewer than 10 responses are not individually reported, but the responses may still contribute to regional or statewide results as allowed by the program.
Can residents who left before year-end be included?
Yes. The survey is a snapshot of experience during the applicable period, so eligible former residents may be included under the program’s timing and eligibility guidance.
What is required for endorsed memory-care facilities?
For 2025 and later reporting, an endorsed memory-care facility administers the family survey to the resident’s primary representative and should ask the representative to respond only when they have visited recently enough to answer meaningfully.
Start the conversation
Make Oregon Metric 5 easier to run—and easier to use.
Review your facilities, resident and family populations, administration calendar and reporting needs with our team.